HELP CENTRE / 120 DOCUMENTED ANSWERS

Frequently asked.
Unfortunately answered.

Everything you wanted to know about supernatural logistics, plus several questions that made Legal close the meeting early.

SCREENCAP MODE · FAQ #120
?! Suspiciously Specific

Can the ghost testify at small-claims court?

Yes, but spectral witnesses are frequently asked to prove they are present.

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POPULAR PORTALS
01 / THE COMPLETE ARCHIVE

Questions nobody warned us about

120 answers currently safe to display

001Can I pay with Touch ’n Go?+
Ordering & Payment

Yes. Touch ’n Go, cards, FPX, and cash placed inside an unmarked banana-leaf envelope are accepted. We no longer accept promises.

002Why is there a RM6.66 processing fee?+
Ordering & Payment

RM6.65 looked accidental. RM6.67 tested poorly with the spirits.

003Can I use Buy Now, Pay Later?+
Ordering & Payment

Yes, but the ghost manifests now and the financial consequences manifest monthly.

004Do you accept exposure as payment?+
Ordering & Payment

No. Our Pontianaks already have excellent reach and do not need your 438 followers.

005Can I order a curse as a gift?+
Ordering & Payment

Certainly. Select “This is somebody else’s problem” at checkout and add a gift message that reveals nothing legally actionable.

006Why did my bank label the charge as ‘professional services’?+
Ordering & Payment

Because “revenge ghost with midnight delivery” causes unnecessary questions from compliance.

007Can I split the bill with the person being haunted?+
Ordering & Payment

You may send them a payment request. Historically, response rates are low.

008Is there a student discount?+
Ordering & Payment

Yes. Show a valid student ID and proof that your group assignment partner truly contributed nothing.

009Can I expense this to my company?+
Ordering & Payment

Use category: stakeholder engagement. Sendtau accepts no responsibility for your finance department becoming a stakeholder.

010Why was my promo code SOULMATE rejected?+
Ordering & Payment

That code expired, much like the relationship it was created for.

011Why does tracking say ‘spirit stopped for coffee’?+
Delivery & Tracking

Cross-dimensional travel is tiring. Your courier ordered kopi O kosong and will resume haunting shortly.

012Can the ghost call when it arrives?+
Delivery & Tracking

It can, but most customers find an unknown number whispering their full name less reassuring than expected.

013What does ‘recipient currently awake’ mean?+
Delivery & Tracking

The spirit is waiting politely outside the narrative window. Good hauntings require timing, darkness, and at least 12% battery.

014My delivery window says 12 AM–4 AM. Can you be more specific?+
Delivery & Tracking

Yes: the exact moment you finally feel safe enough to close your eyes.

015Do you deliver during heavy rain?+
Delivery & Tracking

Absolutely. Pontianaks are weather-resistant. Toyols may request a tiny poncho.

016Why is my courier going in circles?+
Delivery & Tracking

Your apartment has three Block Bs. This is an urban-planning issue disguised as a paranormal one.

017Can I leave delivery instructions?+
Delivery & Tracking

Yes. “Gate unlocked, dog friendly, mother-in-law awake” is considered an excellent operational note.

018Will the ghost use the visitor parking?+
Delivery & Tracking

If available. Otherwise it will hover illegally with hazard lights on, like everyone else.

019My tracking map shows the spirit in the ocean. Is that normal?+
Delivery & Tracking

For sea routes, yes. For Shah Alam, please contact Astral Support immediately.

020Can I get proof of delivery?+
Delivery & Tracking

You will receive a timestamp, ectoplasm signature, and one photo in which every face is inexplicably blurred.

021Do the ghosts bite?+
Ghost Behaviour

Only the artisanal ones. Biting is disclosed under “temperament” before checkout.

022Can I pet the Pocong?+
Ghost Behaviour

You may ask. Its inability to move its arms should not be interpreted as consent.

023Why is my Pontianak laughing?+
Ghost Behaviour

She has reviewed your target’s browser history. Professional composure has limits.

024Does the Toyol need snacks?+
Ghost Behaviour

No, but leaving one kuih unattended is considered a voluntary donation.

BEFORE YOU CONTACT SUPPORT

Have you tried turning the spirit off and on again?

  1. 01Check the tracking page.Your courier may simply be at the mamak.
  2. 02Do not feed the entity.This converts a delivery into an adoption.
  3. 03Contact Astral Support.We answer before the next lunar cycle.
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